Products catalog

Purchasing Rules

  • 1. General provisions
    1.1. These Rules of Purchase and Sale of Goods (hereinafter referred to as the Rules) are the legal document binding on the parties, which establishes the rights, obligations and responsibilities of the Buyer and the Seller when purchasing goods by e-shop.
    1.2. The seller reserves the right to change, amend or supplement the rules at any time in accordance with the requirements established by law. The buyer is informed by e-mail. When the buyer purchases the rules in force at the time of placing the order apply to the electronic store.
    1.3. The right to buy in the e-shop has:
    1.3.1. individual persons, i.e. persons who have reached the age of majority and whose capacity is not restricted by court order;
    1.3.2. minors between the ages of 14 and 18 with the consent of their parents or guardians, unless they are self-employed;
    1.3.3. legal entities;
     1.3.4. authorized representatives of all the above persons.
     1.4. By approving the rules, the seller also guarantees that in accordance with 1.3. the Buyer has the right to purchase the goods by e-shop.
     1.5. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer has formed a shopping cart in the e-shop, indicated the delivery address, selected the payment method and read the Seller's rules, click the "Confirm order" button (see item 5 "Ordering goods, prices, payment procedure, deadlines ’).
     1.6. Each contract concluded between the Buyer and the Seller is stored by e-shop.


    2. Protection of personal data.
    2.1. To order goods in the e-shop, the buyer can:
    2.1.1. by registering in this e-shop - by entering the data requested in the registration;
    2.1.2. without registering in this e-shop.
    2.2. Buyer when ordering goods 2.1. In the manner provided for in the Rules, the relevant information fields provided by the Seller shall indicate the Buyer's personal data necessary for the proper execution of the order: name, surname, delivery address, telephone number and e-mail. email address.
    2.3. By approving these rules, the Buyer agrees that 2.2. The personal data of the Buyer provided in item 1 would be processed for the purposes of the sale of goods and services in the e-shop, analysis of the Seller's activities and direct marketing.
    2.4. By agreeing to the processing of the Buyer's personal data by the Seller's e-mail for the sale of goods and services. for the purpose of the store, the Buyer also agrees that the e-mail specified by the Buyer information messages necessary for ordering the goods would be sent to the e-mail address and telephone number.
    2.5. By registering in the e-shop and ordering goods, the buyer undertakes to protect and not disclose the login details to anyone.

    3.Buyer's rights and obligations
    3.1. The Buyer has the right to purchase goods in the e-shop in accordance with the procedure established in these Rules and other information sections of this e-shop.
    3.2. The Buyer has the right to withdraw from the contract of purchase and sale of goods with the e-shop by notifying the Seller in writing (by e-mail, indicating the product to be returned and its order number) no later than within 14 (fourteen) working days from the date of delivery, except when the contract cannot be terminated in accordance with the laws of the Republic of Lithuania (for example, when the contract is concluded for the sale of hygiene goods - bedding; "Peculiarities of return and exchange of non-food goods", item 18.).
    3.3. Rules 3.2. The Buyer may exercise the right provided for in paragraph 1 only if the goods have not been damaged or their appearance has not substantially changed, nor has it been used.
    3.4. The buyer undertakes to accept the ordered goods and pay the agreed price for them.
    3.5. If the data provided in the Buyer's registration form changes, the Buyer must update them immediately.
    3.6. The buyer undertakes not to pass on his login details to third parties. If the Buyer loses the login data, he must immediately inform the Seller by the means of communication specified in the "Contacts" section.
    3.7. By using the e-shop, the Buyer agrees with these Purchase and Sale Rules and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.

    4. Seller's rights and obligations.
    4.1. The Seller undertakes to create all conditions for the Buyer to properly use the services provided by the e-shop.
    4.2. If the Buyer tries to damage the stability and security of the Seller's e-shop or violates its obligations, the Seller has the right to immediately and without notice restrict or suspend the Buyer's access to the e-shop or in exceptional cases to cancel the registration of the Buyer.
    4.3. The Seller undertakes to respect the Buyer's right to privacy of the Buyer's personal information specified in the e-shop registration form.
    4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.

    5. Ordering goods, prices, payment procedure, terms
    5.1. In the e-shop, the Buyer can buy around the clock.
    5.2. The Agreement comes into force from the moment the Buyer clicks the "Confirm Order" button, and upon receipt of the order, the Seller confirms it - sends a confirmation letter to the e-mail specified by the Buyer. by mail.
    5.3. The prices of the goods in the e-shop and the formed order are indicated in euros, including VAT.
    5.4. The buyer pays for the goods in one of the following ways:
    5.4.1. email billing in banking - it is a prepayment using the e-mail used by the Buyer. banking system. The Buyer transfers the money to the current account of the e-shop. The responsibility for data security in this case lies with the respective bank, as all monetary transactions take place via the bank's transfer. in the banking system.
    5.4.2. Payment by bank transfer is an advance payment when the Buyer, after printing the order and going to the nearest bank branch, transfers the money to the bank account of the e-shop.
    5.5. The buyer undertakes to pay for the goods immediately. Only upon receipt of payment for the goods, the formation of the parcel of goods begins and the term of delivery of the goods begins to count.

    6. Delivery of goods
    6.1. The buyer, having chosen the delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the goods.
    6.2. The buyer undertakes to accept the goods himself. In the event that the Buyer is unable to accept the goods himself and the goods are delivered to the specified address, the Buyer shall not have the right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
    6.3. The goods are delivered by the Seller or the Seller's authorized representative (courier).
    6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. These terms are preliminary and do not apply in cases when the required goods are not in the Seller's warehouse and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the conditions of delivery of the goods.
    6.5. In all cases, the Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the control of the Seller.
    6.6. In all cases, the Buyer must immediately inform the Seller if the consignment is presented in a sealed or otherwise damaged package, if the consignment contains unsolicited goods or their incorrect quantity, incomplete goods.
    6.7. In all cases, if the buyer notices any damage to the packaging during delivery, he must comment on the delivery document provided by the courier or draw up a separate report on the damage. The Buyer must do this in the presence of a courier. Failure to do so shall release the Seller from liability to the Buyer for any damage to the goods related to packaging damage that the Buyer has not identified in the courier's delivery document.

    7. Product quality, guarantees.
    7.1. The details of each product sold in the e-shop are indicated in the product description attached to each product.
    7.2. The Seller is not responsible for the fact that the goods in the e-shop may not correspond in their color, shape or other parameters to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.
    7.3. The seller provides a quality guarantee for a certain period of time, the specific term and other conditions of which are specified in the descriptions of such goods.
    7.4. If the seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legislation is valid.

    8. Return and exchange of goods.
    8.1. The Buyer has the right to withdraw from the contract of sale of goods within 14 (fourteen) days without giving a reason by notifying the Seller, who informs the Seller about the decision of the Buyer to withdraw from the contract. The Buyer may not exercise this right by concluding one of the agreements listed in Paragraph 2 of Article 6.22810 of the Civil Code of the Republic of Lithuania.
    8.2. To return the item (s) in accordance with Article 8.1. the Buyer may do so within 14 (fourteen) working days from the date of delivery of the goods to the Buyer, informing the Seller by the means of communication specified in the "Information" section (info@rehastar.com or by phone +370 626 11553), indicating the name of the returned goods, order number and reason for return.
    8.3. When returning the goods to the buyer, the following conditions must be met:
    8.3.1. the returned goods must be in the original neat packaging;
    8.3.2. the goods must be undamaged by the Buyer;
    8.3.3. the product must be unused without losing its commercial appearance (undamaged labels, peeled off protective film, etc.) (this item does not apply in the event of the return of a defective product);
    8.3.4. the returned product must be in the same configuration as the Buyer received it;
    8.3.5. when returning the goods, it is necessary to present the document of its purchase.
    8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 8.3. the return procedure laid down in Article
    8.5. When returning the received wrong product and / or defective product, the Seller undertakes to take back such goods and replace them with similar suitable goods.
    8.6. In the event that the Seller does not have goods suitable for replacement, the Buyer shall be refunded the amount paid, excluding the price for delivery.
    8.7. In case of problems with the goods purchased in the E-shop, the Buyer may apply to the e-mail address or telephone number indicated in the "Information" section of the E-shop. The Buyer also has the opportunity to submit a request / complaint to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone 852626751, on the website www.vvtat.lt, to its territorial subdivisions in counties ) or fill in the application form on the Electronic Dispute Resolution Platform at ec.europa.eur / odr /.

    9. Procedure for return of goods and money
    9.1. The Buyer may exercise the right to return the goods only if the time limit for returning the goods has not expired. When returning the goods in accordance with Rules 8.1.-8.3. Additional requirements apply in the cases set out in points 1 to 4: the goods have not been damaged or substantially altered in appearance, nor have they been used - all returned goods must bear authentic labels, protective bags and original packaging.
    9.2. All gifts that were given with the purchased product must be returned at the same time, unless the purchased product is returned due to defects in its quality, and gifts accompanied by its nature between the purchase of the product and the date of the defect of the product. such gifts have been consumed or have expired.
    9.3. When returning the goods, the Buyer must indicate the address of the sender and pack the goods properly so that they are not damaged during shipment. The Seller from whom the Buyer purchased the goods has the right not to return the money for the goods returned with defects. The Seller shall not be liable for parcels sent by the Buyer in an improperly packaged manner with an incorrect address, or if the parcels were lost or damaged at the time of return to the Seller.
    9.4. The Buyer may return the Goods via courier or directly to the Seller. The goods must be returned to the Seller at the address indicated on the invoice provided by the Seller to the Buyer or via www.rehastar.com, which in turn forwards the returned goods to the Seller. The procedure and conditions for the delivery of heavy goods (to assess, change, repair or return the quality of the goods) to the Seller shall be agreed between the Buyer and the Seller by phone (+370 62611553) or e-mail. email info@rehastar.com.
    9.5. If the Buyer has used the rules of 8.1. - 8.2. the money shall be returned to him within 5 (five) calendar days after the Buyer's notice has been sent to the Seller, and if the goods are not returned to the Seller by the Buyer, the term provided for in this clause shall be calculated from the day the goods are returned to the Seller.
    9.6. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless otherwise agreed between the Buyer and the Seller.
    9.7. The Seller has the right not to refund the amounts paid by the consumer until the goods have been handed over to www.rehastar.com and the Seller has been checked for compliance with the Rules 8.3. point.

    10. Buyer and Seller Liability.
    10.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the consequences and acquires the right to claim compensation for direct losses incurred by the Buyer.
    10.2. The buyer is responsible for the actions taken using this e-shop.
    10.3. The registered Buyer is responsible for transferring his login data to third parties. If the services provided by the e-shop are used by a third party who has logged in to the e-shop using the login details of the Buyer, the Seller considers this person to be the Buyer.
    10.4. The Seller is released from any liability in cases where the loss arises due to the fact that the Buyer, despite the recommendations of the Seller and the obligations of the Buyer, did not read these Rules, although he was given such an opportunity.
    10.5. If the Seller's e-shop contains links to e-mails of other companies, institutions, organizations or individuals. websites, the Seller is not responsible for the information or activities performed there, does not maintain, control and does not represent those companies and persons.
    10.6. In the event of damage, the guilty Party shall compensate the other Party directly.

    11. Marketing and Information
    11.1. The seller may initiate various promotions in the e-shop at its discretion.
    11.2. The seller has the right to unilaterally, without separate notice, change the terms of the shares, as well as cancel them. Any change or cancellation of the terms and conditions of the shares is only valid in advance, i.e. from the moment of their performance.
    11.3. The Seller shall send all notices by the means of communication specified in the Buyer's registration form.
    11.4. The Buyer shall send all notices and questions to the telephone and e-mail address specified in the "Contacts" section of the Seller's e-shop. email addresses.
    11.5. The Seller shall not be liable if the Buyer does not receive the sent information or confirmation messages regarding the network connection, e-mail service providers' network disruptions.

    12. Final provisions.
    12.1. These Rules of Purchase and Sale of Goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania only for natural consumers (these rules do not apply to legal entities).
    12.2. All disputes arising out of the implementation of these Rules shall be settled by negotiation. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.