Privacy policy

We care about your privacy and the security of your personal information. Implementing Regulation (EU) 2016/679 of the European Parliament and of the Council April 27 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation), we guarantee you a particularly transparent and fair processing of your personal data. 

In this privacy policy, you can find out about your rights and information about the processing of your personal data.
The controller of your personal data is UAB Rehalinija, legal entity code 304782142., address Šiaurės ave. 38-25, LT-49224, Kaunas, Contact phone no. +37062611553, e-mail address: info@rehastar.com 

HOW HAVE WE CHANGED WITH THE ENTRY INTO FORCE OF THE NEW LAW? 

• Since the beginning of our activity, we have taken care of the security of your personal data, therefore there are no cardinal changes in our activity. With the entry into force of the new regulation, we only needed to add new rights to your rights. We will continue to adhere to all of the following principles for the processing of personal data: 
• To process personal data in a lawful, fair and transparent manner (principle of legality, fairness and transparency); 
• Collect personal data for specified, explicit and legitimate purposes and not further process them in a way incompatible with those purposes (purpose limitation principle); 
• Ensure that the personal data processed are adequate, relevant and only necessary for the purposes for which they are processed (principle of data minimization); 
• Ensure that Personal Data is accurate and, where necessary, kept up to date; take all reasonable steps to ensure that personal data which are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (principle of accuracy); 
• Keep personal data in a form which permits identification of data subjects for longer than is necessary for the purposes for which the personal data are processed (principle of limitation of the period of storage); 
• The processing of personal data must be carried out in such a way as to ensure adequate security of personal data through appropriate technical or organizational measures, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage (principle of integrity and confidentiality). 

WHAT PERSONAL DATA IS NOT REALLY COLLECTED OR PROCESSED ABOUT ME? 

• We do not collect or store your browsing history on third party websites; 
• We do not transmit any data about your browsing of our website that could identify you; 

WHAT PERSONAL DATA AND PROCESS THE E-SHOP COLLECT?

• We only collect and process adequate and relevant personal data for the purposes for which it is processed. 
• Personal data we collect and process when you shop: 
• When you shop in our e-shop rehastar.com without creating an individual account for the purpose of concluding and executing the agreement, we collect the following personal data about you: The name;
  Surname;
  Personal identification number;
  Identity document number;
  A copy of your identity document;
  Information about your work situation;
  The average income received in the last 4 months;
  Email address;
  The delivery address of the goods you have purchased;
  Phone number. 
• Please provide the delivery address of the goods only if you want us to deliver the goods to the specified address for your convenience when placing the order. 
• Personal data we collect and process when you create an account in our online store, but without making a purchase: 
• To make shopping in our e-shop rehastar.com as convenient and fast as possible for you, you can create a personal account. When you create a personal account, we collect and process the following information about you: Name
  Surname
  Email address;
  Telephone number
  IP address. 
• We collect and process the personal data you provide to us voluntarily: 
• By creating an account in our e-shop rehastar.com, you can provide additional personal information that is not required to purchase goods and can be used to send you birthday greetings to give you general and personalized offers, participation in promotions, programs or other shopping. : 
• In addition, you can provide us with the following information: Gender;
  Date of birth;
  Save payment card details in your personal account. 
• Other personal data we collect and process for you using our online store: 
• When you shop in our e-shop, we also collect and process the following data for your convenience: Purchasing history;
  The history of behavior in the e-shop;
  IP address;
  Payment history;
  The history of communications between you and Us, including electronic correspondence and records of telephone conversations.
  Basic information of third parties receiving the product / eu; 
• You can indicate another person who will take back the goods you have purchased, if such person has given his or her consent. By providing us with information about third parties collecting the goods, you confirm that you have the consent of such persons to the transfer, use and processing of their personal data. 

WHAT IS THE PURPOSE OF COLLECTING AND PROCESSING MY PERSONAL DATA? 

• We only collect your personal data for specified, explicit and legitimate purposes and do not continue to process it in a way incompatible with those purposes. 
• Your personal data is processed for pre-contractual purposes: 
• When you create a personal account in our e-shop, but if you do not buy anything, you will be able to continue your shopping at any time without returning to register. In order to give you the opportunity to renew your purchase at any time, we collect and process the following personal data about you: The name;
  Surname;
  Phone number;
  Email address;
  IP address. 
• For this purpose, you may also submit additional personal data, which we will process only after you have entered it and stored it in your personal account. 
• Your personal data is processed for the purpose of concluding and executing the contract: 
• In order for us to sell your selected goods in the e-shop rehastar.com, we need to process the following personal data about you: The name;
  Surname
  Phone number;
  Email address;
  The delivery address of the goods you have purchased;
  IP address. 
• Please provide the delivery address of the goods only if you want us to deliver the goods to the specified address for your convenience when placing the order. When you buy goods in installments, we also need the following personal data from you: Personal code;
  Identity document number;
  Information about your work situation;
  Average income over the last 4 months
  A copy of your proof of identity. 
• We regret, however, if you do not provide this personal data, we will not be able to sell you goods, as processing this data is necessary for us to conclude and execute the contract, as well as the processing of personal data is required by the legislation of the Republic of Lithuania. 
• Your personal data is processed for the purpose of service improvement and performance analysis: 
• We want your e-shop rehastar.com to be as simple and convenient as possible for you, so we perform a continuous analysis of our activities, during which we analyze and process the following personal data about you: Purchasing history;
  The history of browsing our e-shop;
  Payment history;
  Reviews of your purchased goods;
  Responses to surveys;
  The history of communications between you and Us, including electronic correspondence and records of telephone conversations. 
• In order to provide you with general offers on goods and on lotteries, promotions and projects organized by us, we process the following personal data of you: Name
  Telephone number
  Email address;
  Delivery address
  A history of delivery methods
  Device identification numbers. 
• In order to identify your favorite and relevant products so that we can provide you with personalized offers. The processing of your personal data by means of automated analysis ensures that you are not offered goods that are not relevant to you, and in order to save your time, only offers of goods that are interesting to you are provided. Automated analysis tools are based on your shopping history and other information you provide: Name
  Telephone number
  Email address;
  Delivery address
  A history of delivery methods
  History of payment methods
  The history of browsing our online store.
  Purchase history
  IP address;
  Device identification numbers; 
• You have the right at any time to refuse to process your personal data in connection with general and personalized offers for goods and lotteries, promotions and projects organized by us. You may refuse to process your personal data for the above purpose by submitting your waiver to us in writing at info@rehastar.com. 
• Your personal data is processed for security purposes.
• In order to ensure the quality of services and reduce the time from receipt of your order to fulfillment, we process your personal data related to your orders and their withdrawal. Based on this data, your rating is calculated, which shows the probability that you will pick up your ordered order in the way you chose when purchasing the product. If you often do not withdraw your order, your rating will be reduced and you may be asked to pay for the ordered goods in advance rather than at the time of collection. This rating is not made public and is used only for the purposes of the Company's operations, security and fraud prevention. If you disagree with this rating, you can submit your disagreement and we will review your rating. 
• Your personal data is stored for the purpose of processing your requests and questions: 
• In order to provide you with quality services and a comprehensive service, we also process your personal data, which you have provided to us when creating your personal account and making purchases, for the purpose of processing your questions and requests. 
• For the purpose of providing warranty service 
• When you shop at our online or physical store and purchase certain items, they are backed by warranty service. For this purpose, we collect and process the following personal data from you when contacting our warranty service department: The name;
  Surname;
  Phone number
  Email address:
  Delivery address;
  Ordering information. 
• In case you do not want us to process the specified personal data for the purpose of warranty service, we recommend that you contact the companies providing warranty services directly for warranty service. 
• For your and our safety 
• In order to ensure the safety of you and our employees, as well as to protect against theft of goods in physical stores and collection points, we have installed surveillance cameras. You are filmed when you visit our stores or pick-up points. We review videos in the event of incidents, theft, or other criminal activity to protect the legitimate interests of our victims. 

IS MY PERSONAL DATA COLLECTED AND PROCESSED LEGALLY?

• We assure you that we collect your personal data only on a lawful basis, i.e. We only collect and process your personal data:
• When you buy goods, a purchase and sale agreement is concluded between you and us and we process your data on this basis;
• Once you have registered in our e-shop and created a personal account, we process your data in preparation for you to purchase goods in the future;
• With your consent to the processing of your personal data;
• In compliance with the laws applicable to us;
• By reference to the authorities authorized by the State

CAN I DISCONTINUE THE PROCESSING OF MY PERSONAL DATA AND STILL USE THE REHASTAR.COM ELECTRONIC STORE?

• You may always object to the processing of your additional personal data for analytical and marketing purposes only. However, without the required data to complete the order, it is not possible to complete the purchase as we are unable to fulfill such order.

TO WHOM IS MY PERSONAL DATA TRANSMITTED?

• Personal data is only transferred to trusted third parties with whom we have a contract and only to the extent necessary to provide the service. In order to properly provide services to you, we transfer your personal data to the following partners:
• Courier companies that deliver goods to you at the addresses you specify;
• Suppliers of Goods who deliver Goods to you directly;
• Companies providing financial services with which you enter into hire purchase agreements;
• For companies providing call center services;
• Warranty service companies;
• For companies providing master services; 
• For companies providing marketing and marketing services. 
• We also provide your Personal Data: 
• Law enforcement institutions in accordance with the procedure provided for by the legal acts of the Republic of Lithuania; 
• Public authorities and courts, where such an obligation is provided for by the applicable law. 

HOW LONG IS MY PERSONAL DATA STORED?   

• Your personal data is stored for as long as is necessary to fulfill the contract for the purchase of goods, but not less than is required to do so by the legislation governing our activities. Your personal data processed with your consent to such processing is processed and stored until the date of withdrawal of your consent. 

HOW CAN I GET ACCESS TO MY PERSONAL DATA? 

• You have the right to access your personal data processed by us. You can access your personal data in the following ways: 
• By sending us a request by email: info@rehastar.com; 
• Notifying us by phone: +37062611553; 
• Arriving at our point of sales

HOW CAN I CHANGE / ADJUST MY PERSONAL DATA? 

• If you notice that your personal data is inaccurate or incomplete and you want to change or correct it, you can do so in the following ways: 
• In my personal account in my profile editing environment;
  MY PROFILE -> EDIT PROFILE 
• By sending us a request by email: info@rehastar.com 
• Notifying us by phone: +37062611553; 

CAN I REQUEST YOU TO DELETE MY PERSONAL DATA? 

• You have the right to request that we no longer process your personal data and delete it. Your personal data will be deleted upon receipt of your request. 
• We regret that your personal data will not be deleted from our database if, upon receipt of your request, we determine that: 
• Your personal data is necessary to achieve the purposes for which it was collected or processed; 
• You have not revoked your consent to the processing of your personal data 
• You have not consented to the processing of your personal data, but such processing is necessary for our legitimate interests; 
• We are required to process your personal data in accordance with applicable European Union and national law. 
• We need to process your data for the purpose of filing, enforcing or defending legal claims. 
• You can request the deletion of your personal data in the following ways: 
• In your personal rehastar.com account; 
• By sending us a request by email: info@rehastar.com; 
• By notifying us by phone +37062611553; 

CAN I RESTRICT THE RIGHT TO PROCESS MY PERSONAL DATA HOW TO DO IT? 

• You have the right to restrict our ability to process your personal data. If you restrict the processing of your personal data, we will no longer take any action on your personal data other than the storage of personal data. You may restrict the processing of personal data in at least one of the following circumstances: 
• Your personal data is inaccurate (in this case, the processing of personal data will be limited to checking the accuracy of the data); 
• Your personal data is being processed illegally, but you do not consent to the deletion of your data 
• Your personal data is necessary to make, enforce or defend legal claims. 
• Your personal data is processed if you object to the processing of such personal data (the processing of the data will be limited on this basis until it is verified whether the reasons why we process your personal data take precedence over yours). 
• You can restrict the processing of your personal data in the following ways: 
• By submitting a request to us through your personal rehastar.com account; 
• By sending us a request by email: info@rehastar.com; 
• Notifying us by phone: +37062611553; 

CAN I WITHDRAW MY CONSENT AND HOW TO DO IT? 

• You can withdraw your consent to the processing of your personal data at any time. You can revoke your consent in several ways: 
• In my personal account in my profile editing environment
  MY PROFILE -> EDIT PROFILE
  uncheck the box next to your consent. 
• By sending us a request by email: info@rehastar.com; 
• Notifying us by phone: +37062611553; 

WHAT IS THE RIGHT TO DATA Portability? HOW CAN I USE IT? 

• The right to data portability means that you are allowed to receive in a structured, commonly used, computer-readable and interoperable format the personal data you provide, which we process by automated means. If technically possible and at your request, such your data may be transferred directly to another person specified by you. 
• You can submit a request for the submission or transfer of personal data in a structured format in the following ways: 
• Through your personal rehastar.com account; 
• By sending us a request by email: info@rehastar.com; 
• By submitting a request to us by phone: +37062611553; 
• Arriving at our point of sales

HOW CAN I APPLY FOR THE EXERCISE OF MY RIGHTS? 

• You can submit requests related to the processing of your personal data to us in the following ways 
• Through your personal rehastar.com account; 
• By sending us a request by email: info@rehastar.com; 
• By submitting a request to us by phone: +37062611553; 
• Arriving at our point of sales
• In our system, we identify you based on your email address. When submitting a request to us, please always provide your e-mail address for which the information is provided in one of the following ways. If you do not provide an e-mail address or do not match the e-mail address of the person requesting it, we will not be able to properly identify you and provide the information you have requested or to fulfill your request. 
• For your convenience, you can find application forms by logging in to your personal account in the profile editing environment. 
• If you think that your rights have been violated, you can apply to the State Data Protection Inspectorate for protection of your rights. 

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